Category Archives: Food

It’s all about the “Christmas Sandwich”

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I have always enjoyed a good Christmas meal.  Ok, so the buttons on my shirt may well be reaching breaking point and the only way I can move around the house is by rolling around, but I am not one to back down from the challenge.  However, what makes the Christmas meal different from other “huge table-hogging” meals? Continue reading →

Chocolate – How do you eat yours?

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I guess this often happens, you are sitting in a meeting with some colleagues, who are eating chocolate.  You discuss preferences and the conversation moves onto this is how I eat mine.  No?  Ok, we must be the only ones then.  Anyway, over lunch last week we started comparing our stories, some were similar, some very weird, which I cannot discuss due to violation against respect your colleague and his chocolate eating habits.  So I thought I share some of my chocolate eating habits……what’s yours? Continue reading →

Just When I Thought Customer Service Was Dead

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In the past 12 months (maybe longer) I have been at odds with various experiences regarding customer service.  Not so much call centres, but the cold face, retail.  I have lost count of the many occasions when I walked into a shop, enquired about an item size and be told its whatever’s out there sir.  I tell myself, so what you’re telling me is you can’t be bothered to go and check.  Don’t get me wrong for saying this, but this lacklustre approach is more common amongst the younger demographic, where, I guess retail is not their full-time job.

Anyway, getting to the point, I was shopping with my little one in Bluewater last night and we decided to pop into Leon for a take-away.  Leon is a chain of restaurants offering cooked, local produce procured food.  I had a few bags on me when I got to the counter and a young chap took my order.  As we waited, he started up a conversation asking me how my shopping went.  Then my little one started playing up, so he came around the counter and offered to get him a balloon, divert his attention.  Following that, he brought out some crayons with paper and some Leon badges, while I took a breather.  Food was packed for me, balloon tucked away and crayons placed in a sturdy bag with handles.  We regularly eat at Leon and the customer service is good but on this occasion I was impressed how this person took the initiative to help me out.

Credit where it’s due, I called the Manager and told her what great service this chap provided, smiles all round.